Tuesday, March 2, 2010

Thoughts on Marta Forum -- February 20, 2010

I attended another Marta forum on February 20th at Lindbergh.

Once again, it proved to be time not well spent. MARTA simply read proposed bus route changes while people in the audience protested any changes to their particular route(s) of interest.

Perhaps most discouraging is the resistance of MARTA mgt. to LISTEN to their customers.

Some actual quotes made at that meeting by MARTA mgt. include:
"MARTA doesn't see things the same way that customers do."

"MARTA is considering rate increases for special events. Because we have higher operating costs on those days to accommodate the crowds." (e.g. Braves games)

Their rationale for increasing rates for special events such as the Braves games is that they have to run more buses. Now let's think about that for a moment. All of the buses are PACKED going to the Braves games. So how does that not already make for a profitable day at the park for MARTA?

MARTA management - or should I say mismanagement - is driving MARTA into the ground.
As FAKEMARTA on twitter might say, "But don't our new flat screen TV's look nice?"

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