Examples:
- They operate larger buses instead of smaller buses because the union drivers are paid more money to drive the larger buses
- They threaten to shut down profitable and highly used routes such as the Braves shuttle to "reduce" costs
- They install flat screen tv's on the trains - only to run 2 week old weather reports on them
- They install GPS on buses - but then don't use the technology effectively. (e.g. such as display bus real time location to the web)
- Buses often run off schedule - sometimes running three buses one behind the other - on the same route! They have no simple recovery plan in place. (i.e. turn one of the empty buses around!)
- Trains (finite distance) consistently don't operate on schedule
- Trains run with the WRONG sign posted on display. (e.g. northbound train with AIRPORT sign displayed - confusing out of town passengers)
- Trains don't run frequently and are short of capacity during predictable ridership increases (e.g. after sporting events conclude) - thereby giving a bad experience to new customers
- Trains stop just short of the station platform for several minutes as you watch your bus pull away from the station below. (with no train ahead of them at the station)
- escalator maintenance constantly botched